To our valued clients and friends,
At the onset of the COVID-19 outbreak in the U.S. we wrote to let you know the steps we were taking to protect our employees, while keeping our commitment to serve the insurance needs of our clients.
It has been two weeks since our agency took the unprecedented step of moving our front-line employees to a remote working environment and limiting all client activity within the office. While we look forward to a return to normalcy, the dedication of our employees and our agency’s investment in technology has allowed us to not miss a step in our transition to a remote service model.
We have learned valuable lessons along the way in implementing this structure, but it has only strengthened our ability to serve our customers regardless of the circumstances. We will continue to improve our processes as we go. Our employees are accessible by email during business hours and our main phone number 860-582-8161 is staffed by a live receptionist weekdays between 8:30 am and 5 pm as usual. Our full team of Sales Executives and Account Managers are ready to assist in any way necessary.
We continue to be in constant communication with our Insurance Company partners. If the current COVID-19 pandemic has impacted your ability to pay your insurance premiums, please let us know and we will advise if alternate arrangements can be made.
As always you are welcome to contact us.